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Shipping Policy
1. Standard Service is China Post Ordinary Small Packet & China Post Registred Air Mail which take 20-60days.
2. Order Value>$120 Free Shipping Via EMS, DHL or Fedex.
Order Value >$5 Via China Post Registred Air Mail.
3. If you need fast express please contact us when your order is less than $120
4. If you have not received your order after 30 days from payment, please contact us. We will trace your order and get back to you asap. Our goal is customer satisfaction!
Feedback & Return
1. If you like our product, please leave me all 5 stars feedback (Item as Described 5 stars, Communication 5 stars and Shipping time 5 stars) and photos to support us, we will be appreciated that you can also share it with your
2.If you are not so satisfied in any regards, please have no hesitation to contact us firstly before leaving us negative feedback, I will resolve all problems for you. Please remember, the order ended, but our service is not over yet.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Positive (100%) | 5 Stars (59) |
92.2%
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4 Stars (5) |
7.8%
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Neutral (0%) | 3 Stars (0) |
0%
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Negative (0%) | 2 Stars (0) |
0%
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1 Star (0) |
0%
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Buyer | Real customer reviews | |
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V***v |
15 Jul 2019 03:32 The goods have arrived, there are no complaints. |
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G***g |
14 Jul 2019 08:06 Yak in the photo!! delivery to ukraine for 2 weeks) |
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E***o |
13 Jul 2019 10:20 Mascara came without a brush, opened a dispute, the store agreed to return the money, i'm waiting) |
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S***a |
12 Jul 2019 13:54 I have been walking for a long time, carcass, like on such a pile, normal, do not sit around, do not see it, do not see it, do not see it on the bottom |
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E***A |
12 Jul 2019 05:39 Long delivery (but mainly the problem in the post of russia), the product is satisfied |
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H***a |
11 Jul 2019 04:17 Super)) |
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M***a |
11 Jul 2019 02:27 Mascara is super. i order not the first time this. i'm delighted with it. Excellent lengthens |
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A***. |
10 Jul 2019 23:11 Mascara is good, thank you! |
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T***a |
10 Jul 2019 13:47 Delivery 2 months. Quality is very good. I order not the first time. Thank you. |
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S***i |
10 Jul 2019 11:01 Delivery is long-so i took off the star. Self-respecting stores delivery is carried out in a month. Packed well. Not used yet. |
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M***a |
10 Jul 2019 08:46 I order not the first time, cool mascara! Eyelashes lengthens and twists, thanks |
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M***y |
10 Jul 2019 08:20 Excellent mascara, fresh. Very fast delivery, in short i recommend everyone will not regret! |
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N***a |
10 Jul 2019 06:19 For such money, good |
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Y***a |
10 Jul 2019 05:36 Already many times i ordered this mascara, i just adore it. Drove for a long time, the box is crumpled, but it does not matter. Thank you! |
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Z***m |
10 Jul 2019 01:42 Super frumos |
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A***a |
9 Jul 2019 07:11 Mascara is not bad, came for two weeks, thank you. |
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S***a |
9 Jul 2019 05:31 The package is received, the box is wet and smell of mold |
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S***s |
9 Jul 2019 01:02 Goods satisfied |
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Customer |
8 Jul 2019 00:03 Quality is excellent! |
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K***a |
7 Jul 2019 10:34 Bought on sale, with coupons cost 0.81 $. Delivery-three weeks. The track was not tracked. I apply in several layers. Well lengthens eyelashes, does not glue. Keeps well all day, does not crumble, did not cause allergies. Washed with cosmetic milk, did not smear. A little uncomfortable to apply because of how short a brush. Overall satisfied. |
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N***a |
7 Jul 2019 04:03 This mascara is not the first time. I use it constantly. Brush rubber. This time the feeling that the composition is a little different: as if added villi for elongation. It is applied well, but in several layers it does not look very (spider paws). Washed off easily (pieces) with simple water, not smeared. Mascara is definitely not waterproof. Delivery also upset 3 months to mogilev (belarus). twice extended the protection of the order. But in general, not bad. |
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C***o |
3 Jul 2019 07:44 Leave your eyelashes very well. i'll buy another one. |
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A***a |
2 Jul 2019 03:17 Excellent mascara for such a price, i constantly take this |
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A***a |
2 Jul 2019 01:38 thank you |
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T***t |
1 Jul 2019 01:11 The goods did not come. The money was returned. |
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Customer |
29 Jun 2019 06:25 The parcel was a month, the store is good, i order mascara constantly, i like |
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N***a |
29 Jun 2019 00:27 The goods unfortunately did not come, but the money was returned immediately. Thank you |
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L***n |
28 Jun 2019 19:35 I LOVE IT. it's oddly stringy? but it actually ends up helping with lengthening. i don't think it's supposed to be like that, but it certainly worked in their favor! will buy again! |
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N***a |
28 Jun 2019 02:01 Mascara liked! Original packaging, like a bottle of carcass. Cilia counts well. Allergies are not yet. Later i will add feedback! Do i recommend the store? Definitely yes! |
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G***a |
27 Jun 2019 13:13 Ok |
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M***a |
27 Jun 2019 07:06 Very good mascara, thank you! |
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A***a |
27 Jun 2019 01:47 The box came in terrible condition. Good mascara whole. The whole box was soft not clear in what. The feeling that before she was packed in the bag, she lay in some liquid and then packed. The package in which the ink box lay was dry. |
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E***r |
26 Jun 2019 13:45 The goods did not come, the money was returned. |
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T***a |
26 Jun 2019 11:02 3 weeks to latvia. i take not the first time, mascara super |
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A***a |
26 Jun 2019 05:53 It didn't come. Money returned |
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O***a |
26 Jun 2019 05:03 Nothing came but the money was returned. |
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T***e |
25 Jun 2019 16:24 Arrived Today thanks |
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A***o |
25 Jun 2019 11:25 I liked it! Thin smell, tassel short and comfortable! Thank you! |
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A***k |
25 Jun 2019 10:16 After 3 months received |
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E***o |
25 Jun 2019 03:07 Good mascara, i order not the first time. Delivery 2 weeks. |
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A***a |
24 Jun 2019 14:54 Favorite mascara) great for thin eyelashes. Came in for 3 weeks. I advise you. |
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J***a |
24 Jun 2019 08:52 Mascara is good, the smell is pleasant. Delivery a little more than a month. Seller thanks!!! |
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A***a |
24 Jun 2019 06:32 Mascara is very fresh, not dry. |
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E***a |
23 Jun 2019 06:32 Super, i recommend. |
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T***t |
22 Jun 2019 11:57 This is the second mascara from this store |
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R***s |
22 Jun 2019 09:49 fast delivery |
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K***s |
21 Jun 2019 23:57 Terrific item, very happy |
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M***m |
21 Jun 2019 13:48 Went 3 quiet on the viglade duje garna and mila ..... |
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V***k |
21 Jun 2019 07:56 very very nice |
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Y***a |
21 Jun 2019 07:01 Delivery month) i love this mascara, i take not the first time. |
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